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Položka č.:
75578960
Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015
Položka č.:
75578960
CZK 277
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Detaily produktu
- Learn to deliver exceptional customer service with tips and tricks from service guru Michael Heppell
- Discover techniques to delight customers, win more business, and boost your online reputation
- Over a dozen brand new techniques included in this 3rd edition of the bestselling guide
- Create magic moments that get you noticed, remembered, referred, and reviewed
- Implement high impact, low investment strategies to make your business stand out
- Achieve 5 Star Service and succeed in every aspect of your business
| Item Weight | 1 lbs (450 grams) |
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Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015
About This Item
Introducing "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback" Are you looking to take your customer service skills to the next level? Look no further than "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback." This comprehensive guide is your key to unlocking the secrets of providing top-notch customer service that will leave your customers coming back for more. In this 3rd edition, you'll find the latest strategies, techniques, and tips for delivering exceptional customer service. Whether you're a seasoned professional or just starting out in the customer service industry, this book has something for everyone. Learn from the best in the business as they share their insights and experiences on how to exceed customer expectations. From building strong customer relationships to resolving conflicts with grace, this book covers it all.
Discover how to create a culture of customer service excellence within your organization and gain a competitive edge in today's market. This book also serves as a valuable resource for customer service managers and trainers. Equip your team with the skills they need to provide excellent customer service and boost customer satisfaction. With practical advice and real-life examples, this book will help your team deliver exceptional service that sets your organization apart from the competition. Don't miss out on the opportunity to enhance your customer service skills and create a memorable customer experience.
Order your copy of "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback" today and start delivering five-star service that will leave a lasting impression on your customers.
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Brands & Corporate Identity Editorial Review
The "Five Star Service: How to deliver exceptional customer service" book is highly recommended for individuals and businesses looking to enhance their customer service skills. The book provides valuable ideas and insights that can be easily applied in everyday work life. It is particularly well-suited for the hotel industry, but the principles and examples provided can be beneficial for anyone working in a customer-facing role. The book is praised for its clear and engaging writing style, as well as its relatable stories and examples. It offers a fresh perspective on customer service and emphasizes the importance of creating fantastic customer experiences. The concepts presented, such as the "emotional bank," are applicable and practical. Overall, this book is highly recommended for those seeking to improve their customer service skills and create memorable experiences for their customers.
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Klady
- Provides valuable ideas and insights
- Clear and engaging writing style
- Relatable stories and examples
- Applicable to various industries, especially the hotel industry
- Emphasizes the importance of creating fantastic customer experiences
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CZK 277
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